Cancellation and Payment Policy
Cancellations received on or before January 14, 2022 will receive a refund, less a $25 cancellation fee. After January 14, 2022, no refunds will be given on any canceled registrations. If you registered with a purchase order, your purchase order will be charged the cancellation fee.
Registrations are not refundable after January 14 for any reason, including without limitation, lack of participation in courses, failure to use badge due to illness, acts of God, travel-related problems, acts of terrorism, public health emergencies or alerts, loss of employment, and/or duplicate purchases. TCEA will provide registration refunds and options in the event TCEA fully cancels the event.
If you are no longer able to attend, you can transfer your registration to another person. Registrations will be assessed a $25 transfer fee, payable by the recipient of the transferred registration.
Changes to the registration fee type, including changing the day of your One Day registration, will be assessed a $25 fee payable prior to picking up your convention materials.
Cancellation by TCEA for Non-Payment
Payments or purchase orders must be received no later than 30 days after the date you registered. If payment or purchase order is not received within 30 days, your registration will automatically be canceled. If your registration is canceled for non-payment, all events associated with your registration, including SIG event registrations and other event registrations, will be canceled.
Changes to Registration
Changes to registration may only be made by emailing [email protected]. The email must include the registrant’s name and a list of items to be changed. Changes are made in the order received. A confirmation email will be sent to the registrant once changes are made.
TCEA accepts American Express, VISA, MasterCard, Discover, checks, and school purchase orders (PO) for payment. Purchase orders must include the following information: registrant’s names, a breakdown of all events covered by the purchase order, a dollar amount for each item, and a total amount for the purchase order. An approved form of payment is required in order to attend the event.
If you are paying by purchase order, it is your responsibility to make sure we receive the purchase order within 30 days of your registration to prevent cancellation. A purchase order is not a final payment. It is your responsibility to forward invoices related to your convention registration to your appropriate department for processing.
Regardless of the situation, it is the responsibility of the individual registrant to pay any balance that was not paid for by the employer, including cancellation, transfer, or no show charges.
If you do not cancel and do not attend, you are still responsible for payment.
Send registration payments, purchase orders, and requests for changes and cancellations to:
Email: [email protected]
Fax: 512 476 8574
P.O. Box 18507
Austin, Texas 78760
Physical Address (for overnight payments):
3100 Alvin Devane Blvd
Austin, Texas 78741