Cancellation and Payment Policy
Cancellations must be made in writing by sending an email to r[email protected]. Cancellations received on or before January 10, 2020 will receive a refund, less a $25 cancellation fee. After January 10, no refunds will be given on any canceled registrations. If you registered with a purchase order, your purchase order will be charged the cancellation fee.
If you are no longer able to attend, you can transfer your registration to another person. Registrations will be assessed a $25 transfer fee payable by the recipient of the transferred registration.
Changes to the registration fee type, including changing the day on your One Day Registration, will be assessed a $25 transfer fee payable prior to picking up your convention materials.
Cancellation by TCEA for Non-Payment
Payments or purchase orders must be received no later than 30 days after the date you registered. If payment/purchase order is not received within 30 days, your registration will automatically be canceled. If your registration is canceled for non-payment, all events associated with your registration, including SIG event registrations and other event registrations, will be canceled.
Changes to Registration
Changes to registration may only be made by emailing [email protected]. The email must include the registrant’s name and a list of items to be changed. Changes are made on a first-come, first-served basis. A confirmation email will be sent to the registrant once changes are made.
TCEA accepts American Express, VISA, MasterCard, Discover, checks and school purchase orders (PO) for payment. Purchase orders must include the following information: registrant’s names, a breakdown of all events covered by the purchase order, a dollar amount for each item and a total amount for the purchase order.
If you are paying by purchase order, it is your responsibility to make sure we receive the purchase order within 30 days of your registration to prevent cancellation. A purchase order is not final payment. It is your responsibility to forward invoices related to your convention registration to your appropriate department for processing.
Regardless of the situation, it is the responsibility of the individual registrant to pay any balance that was not paid for by the employer, including cancellation, transfer, or no show charges.
If you do not cancel and do not attend, you are still responsible for payment.
Send registration payments, purchase orders, and requests for changes and cancellations to:
Email: [email protected]
Fax: 512 476 8574
P.O. Box 18507
Austin, Texas 78760
Physical Address (for overnight payments)
3100 Alvin Devane Blvd
Austin, Texas 78741