Cancellation and Payment Policy

Cancellation and Payment Policy

Worry-Free Registration Policy

In-person registrants who are not able to attend the live event can receive a full refund, if registration is canceled by January 8, 2021. In-person registration can also be changed to the virtual-only registration without a fee involved if requested by January 8, 2021.

We want everyone to experience the 2021 TCEA Convention & Exposition in a way that works best for them. Both our in-person and virtual experiences will enable you to grow through education and connections that are insightful, meaningful, and actionable. Stay tuned to our social channels and the TCEA website for ongoing updates on event safety and wellness.

Cancellation and Payment Policy

Cancellations must be made in writing by sending an email to [email protected] Cancellations received before January 8, 2021, will receive a full refund through the worry-free registration. After January 9, no refunds will be given on any canceled registrations. If you registered with a purchase order, your purchase order will be charged the cancellation fee.

Registrations are not refundable after January 9 for any reason, including, without limitation, lack of participation in courses, failure to use badge due to illness, acts of God, travel-related problems, acts of terrorism, loss of employment, and/or duplicate purchases. TCEA will provide registration refunds and options in the event TCEA fully cancels the event.

Transfers

If you are no longer able to attend, you can transfer your registration to another person. Registrations will be assessed a $25 transfer fee, payable by the recipient of the transferred registration.

Changes to the registration fee type, including changing the day on your One Day Registration, will be assessed a $25 transfer fee payable prior to picking up your convention materials.

Cancellation by TCEA for Non-Payment

Payments or purchase orders must be received no later than 30 days after the date you registered. If payment/purchase order is not received within 30 days, your registration will automatically be canceled. If your registration is canceled for non-payment, all events associated with your registration, including SIG event registrations and other event registrations, will be canceled.

Changes to Registration

Changes to registration may only be made by emailing [email protected]. The email must include the registrant’s name and a list of items to be changed. Changes are made in the order received. A confirmation email will be sent to the registrant once changes are made.

Payment Policy

TCEA accepts American Express, VISA, MasterCard, Discover, checks, and school purchase orders (PO) for payment. Purchase orders must include the following information: registrant’s names, a breakdown of all events covered by the purchase order, a dollar amount for each item, and a total amount for the purchase order.

Purchase Orders

If you are paying by purchase order, it is your responsibility to make sure we receive the purchase order within 30 days of your registration to prevent cancellation. A purchase order is not a final payment. It is your responsibility to forward invoices related to your convention registration to your appropriate department for processing.

Responsible Party

Regardless of the situation, it is the responsibility of the individual registrant to pay any balance that was not paid for by the employer, including cancellation, transfer, or no show charges.

No-Show Policy

If you do not cancel and do not attend, you are still responsible for payment.

Registration Payment

Send registration payments, purchase orders, and requests for changes and cancellations to:
Email: [email protected]
Fax: 512 476 8574

 

Mailing Address:

TCEA Registration
P.O. Box 18507
Austin, Texas 78760

 

Physical Address (for overnight payments)

TCEA Registration
3100 Alvin Devane Blvd
Building B
Austin, Texas 78741